The sun terrace you see in the picture was locked! Although the weather was not very good for most of my stay one of the sunny afternoons l came back to sit out there but could not?!! There was no one around to help? l was originally looking for 1 week but due to cercumstances l emailed Bertix to tell here l would only be staying 5nights. But when she and her husband came and collected me from the bottom of the hill (10mins on foot) not only did they want £5 for the lift she told me l had to pay for the whole week?!! OK l didn't want to argue but better customer service rather than just the money! She also told me she would provide a light breakfast in the price? l asked could l just have an omelette? but her light breakfast was only a couple of biscuits? She said l could do myself an omelette if l bought the eggs and did it early as guests don't use her kitchen? She did let me have a tray in the fridge to keep a few things. The room small with a single bed. kettle plus tea and coffee. wifi was good. Bathroom next door to share with her and her husband and son plus another mail guest. Watered down soap and little things like this was just all about money not comfort. l didn't know what to expect but others on your web site who responded sounded friendly and helpful? but they were not in the location l wanted. l would like more of an understanding of what to expect if l were to use this company again. But this experience was not good for me! l was very glad to leave! yours sincerely Carol Bennett